24 hour Global Support

Global implementation - 24 hour support

Sapphire Systems offers 24 hour support (Monday - Friday) for SAP Business One and Infor SunSystems, so that you benefit from our assistance whenever you need us. The benefit of 24 hour support is that when you log an issue with our support team, we can continue to work on resolving the issue over night, even when your local support team has left the office.

Sapphire's Support team is staffed entirely with SAP and SunSystems solutions specialists. In order to join the Sapphire Support Team, a minimum of 2 years experience in either a SunSystems or SAP support or user environment is required (although we can currently boast that no one in our team has less than 5 years practical experience in either of these solutions!). Additionally, most of the team have a business qualification - meaning they'll understand the processes, pressures and challenges that you are faced with on a daily basis.

Sapphire's support services include include:

Please watch the video below about Sapphire's 24 hour SAP Business One support services:

Please watch the video below about Sapphire's Infor SunSystems support services:

Telephone Hot line Support
As a Sapphire Customer with a valid Support Agreement, you get unlimited access to the Sapphire Support Desk for 24 hours per day (excluding Bank Holidays). There are further options available for round the clock support. Your Support Contract Agreement also covers the following services for no additional charge:

NET Assist
Sapphire can connect to your application via web-based technology – this gives us the opportunity to investigate and analyse the problem real-time.

Online Support
Round the clock support issue logging, support call amendment and inquiry via the Sapphire Online Support system (SOS)

Knowledge base
Round the clock access to our product knowledge base via Sapphire Online Support.

Account Reporting
Scheduled report delivery - support traffic and status reports via em ail.

The following services are also available on a chargeable basis:

On-Site Support
We can provide your company with on-site investigation and analysis.

Critical Process Cover
Support cover during period ends, year ends, system moves etc which may take place outside normal office hours.

Replica Data
We can hold a copy of your data held at Sapphire to facilitate testing and speedy support call resolution.